Effective Date: 9/27/23

Welcome to Recess Pickleball! We are delighted to serve you and provide exceptional shipping services for your orders. Below are our shipping policies to help you understand how we handle the shipping process:

1. Order Processing Time:

We are a small but mighty team, and orders typically take 2 business days to process before they are shipped. During peak seasons or promotional periods, order processing times may be extended.

2. Shipping Methods:

We offer a variety of shipping methods to meet your needs. The available options, estimated delivery times, and associated costs will be displayed during the checkout process. Our standard shipping methods include but are not limited to:

Standard Shipping: This is our default shipping option, with an estimated delivery time of 3-5 business days within the contiguous United States.

Second Day Air: If you need your order faster, you can choose our 2nd Day Air option, with an estimated delivery time of 2 business days. Orders with 2-day shipping are shipped the same day if placed before 12 PM CST Monday through Friday, or otherwise the following business day. Please note expedited orders placed over the weekend will not ship until Monday.

Overnight: If you need your order faster, you can choose our expedited shipping option, with an estimated delivery time of 1 business day. Orders with overnight shipping are shipped the same day if placed before 12 PM CST Monday through Friday, or otherwise the following business day. Please note expedited orders placed over the weekend will not ship until Monday.

For customers in Canada: We offer international shipping with an estimated delivery time of 3-5 business days once shipped. All duties and customs costs are included in the price of shipping.

For addresses in U.S. Territories or U.S. Military addresses: We are only able to offer standard shipping via USPS Priority Mail. The estimated time in transit is 3-7 business days.


3. Shipping Charges:

Shipping charges are based on the shipping method and will be clearly displayed during the checkout process for your review before you complete your purchase.

Our current shipping rates are listed below. These values are subject to change:

Standard Shipping – $8.00*
Second Day Air – $30.00
Overnight – $75.00
Canada – $30.00

*If your total order is over $150.00, your order will ship free via Standard Shipping.

4. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status and location of your package.

5. Delivery Issues:

While we strive to ensure smooth and timely delivery, unforeseen circumstances such as weather conditions, natural disasters, or shipping carrier delays may affect delivery times. We appreciate your understanding in such situations.

6. Lost or Stolen Packages:

If your package is lost or stolen after being marked as delivered by the carrier, please contact us immediately at hello@recesspickleball.com. We will work with the carrier to investigate the issue and assist you in resolving it.

7. Address Accuracy:

It is crucial to provide accurate and complete shipping information during the checkout process. Recess Pickleball is not responsible for any shipping delays or delivery issues caused by incorrect or incomplete address details.

8. Shipping Promotions:

From time to time, we may offer special shipping promotions, such as free shipping on qualifying orders or discounts on expedited shipping. These promotions will be subject to specific terms and conditions outlined at the time of the offer.

9. Returns and Refunds:

For information on returns and refunds related to shipping, please refer to our Return Policy on our website.

10. Contact Information:

If you have any questions or concerns regarding our shipping policies or the status of your order, please do not hesitate to contact our customer support team.

Customer Support: hello@recesspickleball.com

Recess Pickleball
407 Radam Lane
Austin, TX 78745
https://www.recesspickleball.com/