Shipping Policy

We are happy to offer $8 flat rate shipping via FedEx Ground in the U.S. for all orders; however, we do not ship on weekends or U.S. holidays. We are a small but mighty team and it can take up to 2 business days for us to fulfill your order. Please expect up to a week to receive your order.

We do not offer international shipping at this time. But if you are outside the U.S. and are interested in our products, send us a note and tell us where you are. We love to hear about pickleball beyond our U.S. borders and hope to offer international shipping in the future!

Return Policy

At Recess, we are committed to customer satisfaction. If you find our products defective in any way, or if you’re disappointed with the purchase, please see the guidelines below for returns.

Return Eligibility

Merchandise purchased online at recesspickleball.com can be returned within 35 days of the order fulfillment date to receive a full refund, store credit, or exchange for a new size.
All orders placed between November 10th and December 10th can be returned within 45 days of the order fulfillment date.
Returns must be initiated via our return portal. Items returned without first initiating the return process will not be accepted.
All items must be returned in the condition in which they were received, with all original tags, packaging, and accessories.
Returns that do not meet our policy will not be accepted and will be sent back to you.
Returns may be subject to a restocking fee (see the Full Refunds section below).

Initiating a Return

Submit a return request through our return portal here using your order number and email address linked to the online order.
Complete the steps online to answer your reason for returning and return outcome (full refund, exchange, or store credit).
Once your return request has been submitted, download and print the prepaid return label to ship back your item(s).
Affix the label to the original package and ship it back to us within 14 days of initiating the return. Returns that are not shipped back within 14 days will be canceled.

Full Refunds

If you request a full refund for your returned items, once we have received your return package we will issue a refund within 5 business days. You will be notified via email once the process is complete.
Refunds will be applied to the form of payment used for the original purchase, minus the shipping cost for the original order and a $6.00 handling fee to cover the cost of return shipping and restocking.

Store Credit

You have the option to receive store credit for your returned items which can be applied to a new order on recesspickleball.com.
Returns for store credit do not incur a handling fee, but the shipping cost for the original order will not be credited.

Exchanges

We offer size variant exchanges for apparel items. Exchanges for alternative color choices, styles, or products other than apparel are not supported at this time.
If you intend to exchange an apparel item for a different size, follow the steps above to initiate a return.
Once your return package is in transit (as marked by your carrier), your exchange order will be shipped out within 2 business days.
Exchanges do not incur a handling fee.

If you have any questions about returns, please contact us at hello@recesspickleball.com.